Sample collection kit orders are despatched Monday - Saturday.
We recommend you place your order well in advance of when you need it.
Once your order has been accepted by Randox Health an order confirmation email will be sent out to the email address used at time of order placement.
It is not possible to change the delivery address, amend or cancel orders once accepted by Randox Health.
Expected delivery is 4-6 working days once order confirmation is sent. The arrival date recorded as part of the ordering process has no impact on delivery schedule except for Day 5 (Test to release) orders.
For Day 5 (test to release) orders, these will only be shipped prior to day 5 of quarantine for arrival on Day 5, as per government testing guidelines.
Please note that if you only place your order for your day 5/ test to release kit after your date of arrival, we cannot guarantee that you will receive your test to release kit on your day 5. We encourage all orders are placed early.
When the products you ordered dispatch, an email and/or text message will be sent out by the courier to confirm delivery schedule. If there are any changes regarding delivery, it is the customers responsibility to communicate with the courier once courier has taken receipt of the order.
Once the order is with the courier all delivery queries must be directed to the courier, using the contact information provided in the email/ text communication at dispatch.